Refund Policy

Credits are Non-Refundable

All credit purchases are final and non-refundable. Credits never expire and can be used at any time, so we do not offer refunds for unused credits.

Failed SMS Sends

If an SMS fails to deliver due to a technical error on our end (not due to an invalid phone number or carrier rejection), your credit will not be deducted. The system only charges credits for successfully sent messages.

Exceptions

Refunds may be considered on a case-by-case basis in the following situations:

• Duplicate charges caused by a technical error
• Unauthorized charges due to account compromise (must be reported within 7 days)

To request a review, contact us at support@dexub.com with your account email and Stripe payment details.

Contact

For billing questions, reach us at support@dexub.com. We typically respond within 24–48 hours.